Supervise, organize, and report on the promotion, sale, and operation of MexCo Soluciones' products and services with quality and warmth, through planning, training, and orienting customers. Ensuring compliance with its efficient use, within the regulatory framework designed, in order to meet the objectives and goals committed.

 

Position Features:

Payment in the first three months is for independent professional services against invoices (for fees) and must be registered with the SAT.

 

Full time. Fieldwork 60%; 8 hours per day according to goal fulfillment

 

Responsibilities:

 

1.- Supervise the promotion of services and products

• Fully know the portfolio of financial technology products and/or services offered by MeXCo Soluciones

• With the support of HR management, train Noahuis, and technical advisors both in the products and in the use of technology for customer management and sales techniques

• Design strategies to identify potential clients within the action areas and offer their access and participation in the services offered by MeXCo Soluciones

• Create prospecting and promotion routes

• Supervise prospecting for promotion and sale both remotely and in the field

• Support the field team with solutions and information for customers about the benefits and obligations of the services and/or products

• Supervise that customers who obtain products and/or services do so in a timely manner

• Manage and monitor the portfolio of potential clients.

​

2.- Sell Services and/or products

• Supervise the sales to clients' closure, in accordance with the established process, and ensure that it is registered in the control system.

• Control, follow up, and train to ensure sales productivity.

• Adhere to the processes established for the sale of Services and/or products, including the performance report

 

3.- Customer service supervision

• Review reports assigning customer service tracking

• Train Noahuis (promoters) in due follow-up, including use of digital surveys for follow-up

• Supervise the installation of equipment in customer businesses

• Help the formation of “Group of clients”, through a group chat

• Offer advice and follow-up to clients on issues related to the use and management of services and/or product purchased

• Identify causes of customer dissatisfaction, to make proposals for improvement

 

4.- Report the activities they have carried out.

• Ensure the achievement of operational results for immediate corrective actions

• Report immediately on illegal and irresponsible activity detected that compromises the integrity of the Service

• Immediately report causes of dissatisfaction and customer withdrawal

• Report daily to the Operations Manager the team's performance

• Fill out customer service tickets in Excel

 

Requirements

Mandatory Competencies:

• Leadership

• Sense of Social Responsibility

• Excellent planning and organization

• Orientation and appropriate treatment to everyone

• Curiosity and openness to learning

• Empathy

• Solidarity and ability to work in a team

• Integrity

• Transparency

• Proactivity

• Results Achievement

• Pressure tolerance

• Teamwork

• Adaptation to change

​

Technical Competences:

• Minimum secondary, technical, or professional training in social, administrative, and sales areas

• Own a smart cellphone

• Excel, word, email, google maps, and WhatsApp management

• Previous experience in finance, supervision, and personnel management (Preferable)

• Knowledge of financial products (Preferable)

 

Type of position: Full time, Temporary, By contract

 

Ask for Lupita Islas

+55 7076 0394 or by mail: Islascamargolupita@gmail.com